Refund / Exchange Policy
Our store accepts exchanges only. Please be advised that we cannot accept items being returned for a refund.
Exchanges are accepted within 30 days of order arrival to customer.
Clothing that has been washed or worn cannot be accepted for exchange.
Music, media and accessories must be unopened, unused, and in condition as received.
If you wish to exchange your item(s), please complete the following steps:
- Order Number / Reference Number:
- Email Address:
- Shipping Address:
- Item(s) being returned: Item name / Size:
- Item(s) you would like sent back to you: Item name / Size:
Please note not all items are available in all sizes; due to high demand and varying stock levels, we cannot guarantee your item desired for exchange will be in stock. If we are unable to honor the exchange because a specific style or size has sold out, we will contact you with alternative options
Use original packaging (if possible) to return your item(s) to the following address including the note referenced in step one:
Root 28 Clothing
Attn: Returns Department
744 E. Warrington Ave
Pittsburgh, PA 15210
How long will it take for my Return/Exchange to be processed?
Due to the overwhelming support, please allow up to 30 business days for your order to be processed through our exchange department. A representative will be in contact with you (via the email address used to place your order) to provide further details and updates.
Make sure to use a shipping method with tracking and hold onto your tracking number when you return the items for exchange. We cannot be held responsible for any returned merchandise unless we have obtained proof of delivery.
What if the exchange item I want is out of stock?
Due to high demand and varying stock levels, we cannot guarantee your item desired for exchange will be in stock. If we are unable to offer exchanges because a specific style or size has sold out, we will contact you for alternative options.
SHIPPING AND DELIVERY
All orders are shipped USPS flat rate by size.
Customers are responsible for all fees and shipping cost provided during check out.
Any other questions please refer all questions to firstname.lastname@example.org